Orders to the United Kingdom are shipped with Evri for complete tracking information from start to finish. Orders are expected to be with you in 4-5 working days but can be delayed during busier times.

International orders are sent through Royal Mail. Untracked shipping is standard but we recommend upgrading to tracked shipping to ensure the delivery of your order. Orders usually take up to 30 days to arrive but can be delayed during busier periods.

To contact us regarding orders, or any other queries you can fill out the form on the ‘Contact’ page of my website. Please include your order number within your message. Please check your junk mail when awaiting a responce. We aim to get back to you in 3 working days. Messages sent to blacbutterflies socials will not be responded to.

Items are only available for sale on this website and TikTok shop (@blacbutterflies_)

Returns are not available on personalised items due to being personalised, unless damaged during transit or are inaccurate to your order. Please provide proof of this when contacting.

At current, blacbutterflies ships to the following, but is always looking at expanding. Please contact us if you don’t see your country listed below and we can look into shipping options.

United Kingdom, United States, Australia, Brazil, China, Columbia, Dominica, Dominican Republic, Ecuador, Greenland, Iceland, India, Indonesia, Japan, Mexico, Mongolia, New Zealand, Peru, Uraguay

We cannot ship EU countires due to new GSPR regulations